Ray is a super remote but, even Superman has his Kryptonite. If Ray is not behaving very "super" you can always "hard" reset it to get it back to normal. Here's how:
1. Power Ray off by holding down the Power button (5 seconds)
2. Press & hold the Power and Volume Up buttons for 15 seconds
3. Release when you see the screen light up with the text 'Ray'
Once finished loading, Ray will guide you through setup. When asked to create an account, be sure to select "I already have an account" – Ray will restore all your settings so you can be up and running in no time!
Learn more in How to Replace or Restore my Ray