Prefixing the Channel Number with Zeros

When you tap a TV program, Ray sends your cable box a command for that program’s channel number. Some set-top boxes change channels quicker if they receive the same number of digits each time. Here's how to always send 3 or 4 digits, regardless of the channel number: 

1. On Ray’s home screen, tap the Settings icon

2. Tap "Devices"

 

3. Tap "Cable Box"

4. Tap “Advanced Settings” (you may need to scroll down to find it).
5. Tap “Channel Settings”
6. Tap “Channel Changing”
7. Tap "Channel Prefix"
8. Select how many digits Ray should send - a green checkmark appears to indicate the new setting
9. Ray will automatically return to the previous “Channel Changing” screen, where you’ll see a green checkmark next to your selection.
Have more questions? Contact us