Ray needs my original remote to learn more about my setup

During setup, Ray attempts to identify the correct infrared codes to use with your devices. Sometimes the most common codes do not work, and Ray needs to use your original remote to find a better match for your TV or set top box. This article is a step-by-step guide through this.

Note: The images here refer to finding a better match of codes for your TV, but the steps are the same for your set-top box.

1. Reach for your original TV or set-top box remote control and tap continue when you’re ready.
2. Ray will ask you to press different buttons on your original remote control while pointing it at Ray. Ray will be listening out for the infrared signal so it can understand how to connect to your TV or set-top box. To get started, point the top of your original remote at the top of Ray and press the button that Ray asks for.

Some buttons include a tip at the bottom of the screen that describe what the button does and how it could be labeled on your remote.

Tips:

  • If your original remote doesn't have the button, tap "My remote doesn't have this button" and Ray will request the next button
  • Keep six inches between remotes so Ray can read your remote’s signal properly
  • Hold Ray and your remote steady
  • Avoid potential interferences such as fluorescent lights or glass tables

3. Once Ray gets the signal from your original remote control, it analyzes the code and then moves on to the next button. Ray will cycle through step 2-3 until it has enough information about your device.

4. Make sure your TV or set-top box is on, and continue to step #5.

Sometimes Ray will skip this screen and ask to learn some buttons from your original remote. Continue to step #7 for this.

 

5. Tap the first button presented; Ray will send a signal to your TV or set-top box to perform the function of the button—so watch your TV or set-top box to see if it responds (you can tap a few times to be sure).

Some buttons include a tip that describe what the button does and how it could be labeled on your remote.

6. Tap "Yes" or "No" to let Ray know whether the test button successfully controlled your TV or set-top box.

If you choose "Yes," a green checkmark will appear next to the button.

If you choose "No," a red “X” will appear next to the button.

Repeat steps 5-6 for as many test buttons as Ray presents to you.

If all of the buttons successfully controlled your TV or set-top box, you can move onto the next device. If not, please proceed to step #7.

7. Ray needs to learn some buttons from your original remote because they are essential when using Ray.

After tapping on "Continue" you will be brought to a screen similar to step #2. Ray will ask you to press each button twice in order to make sure that each button's code was learned correctly.

8. After successfully learning all of the buttons that Ray needs, you can move onto the next device

Have more questions? Contact us