My Apple TV doesn't respond to Ray

Some Apple TVs have been set up to respond to a specific remote control to avoid interference from other remote controls. If you find that Ray is unable to control your Apple TV, you just need to unpair your Apple TV remote. Here’s how…

For 3rd generation or earlier

Using your Apple TV remote, hold down the Menu and Left buttons at the same time for 6 seconds or follow these steps:

  1. Tap on the Settings icon from the main menu of your Apple TV
  2. Tap on "General" then "Remotes"
  3. Choose the option "Unpair Apple Remote"

Now, Ray should now be able to control your Apple TV. If not, please contact us.  

For 4th generation

  1. Tap the remote icon that's at the bottom right corner of Ray’s screen
  2. If the Apple TV remote is not showing: Tap the remote name at the top of the screen to open the remote's menu. Select Apple TV from the list
  3. At the bottom of the Apple TV virtual remote, you'll see empty spaces for adding more buttons; tap "+" to open the full list of Apple TV buttons
  4. Tap the “Un Pair” button; you'll return to the button grid where you'll see the button added
  5. Point Ray at your Apple TV and tap the new “Un Pair” button

Ray should now be able to control your Apple TV 4. If not, please contact us.  

Not sure what model you have? Here's how to identify your Apple TV model.

Have more questions? Contact us