Ray changes to the wrong channel or a channel I don't have

If you have noticed that Ray is sending you to the wrong channel or a channel that you don't have, try the solutions below:

Check and change your TV Provider

If Ray is changing to the wrong channel a lot, there is a chance that the wrong TV provider was selected during setup. Learn more in How to Change My TV Provider.

Adjust which channels Ray recommends

Another reason Ray may be sending to you to the wrong channel is because Ray thinks you have a channel that you don't. You can adjust your channels in Settings. Learn more in How to Hide (and Unhide) Channels.

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