First, be aware that no matter which DISH receiver you’re setting Ray up with, the PIN for activating that connection only appears on the screen of your Hopper-connected TV. So, if you’re connecting your Ray to a Joey, head over to the room where your DISH Hopper lives—that’s the TV that will display the PIN you need.
If you're not seeing a PIN on the Hopper TV, try these steps:
- Make sure the Hopper and its TV are both on and that you’re seeing live DISH satellite service playing
- Make sure that the Hopper is connected to Wi-Fi on the same Wi-Fi network that you connected Ray to
If this didn't help, request a new PIN by following these steps:
|1. On Ray’s screen, tap the “I don’t see a PIN” link|
2. Tap the “Send PIN again” button. You should now see the PIN appear on your Hopper-connected TV’s screen. If this process is still not working, contact us for help.