What if my credit card is declined when trying to order Ray?

A number of issues can cause a credit card to be declined for an order placed online, even when there are enough funds to cover the purchase. Here are some common problems:

- a billing address changed recently and doesn't match the address you've given
- a new card was received with a new expiration date on it
- the name on the card doesn't exactly match the name you've provided
- the card is a business card, with a name that differs from the one you've provided
- some banks have restrictions on how cards may be used online, including business cards

If you've reviewed all your information, you can try a different card or contact us so we can help you resolve the issue.

Have more questions? Contact us