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Getting Started with Ray
Getting started with Ray is as simple as turning Ray on. Hold down the lock button on the side bar, and the step-by-step setup wizard will guide you through the rest. If you encounter any problems, please contact us and we will have you watching TV in no time!
Some helpful resources:
View all YouTube videos
Download the Getting Started booklet (PDF)
Detailed step-by-step guides:
- Connecting with your Television
- Connecting with your Set-top Box
- Connecting with Your DISH Hopper or Joey
- Connecting with Your Wi-Fi-Enabled DIRECTV Receiver
- Connecting with Your A/V Receiver
- Connecting with Your Soundbar
- Connecting with Your Xbox, Roku, or Apple TV
- Connecting with Your DVD or Blu-ray Player
- Connecting with Your Media Player
Fixing DVR and On Demand
Sometimes tapping the On Demand or DVR icons on the home screen does not successfully launch these services. This is often because the icons have not been linked to the correct buttons for your TV provider and set-top box brand.
This is a step-by-step guide to fix this setting.
|1. On Ray’s home screen, tap the Settings icon|
|2. Tap "Devices"|
|3. Tap your set-top box (which is labeled differently based on your TV provider as "Cable Box," "DISH Receiver," or "DirecTV Receiver").|
|4. Tap "Advanced Settings" (you may need to scroll down to find it)|
|5. Tap "Channel Settings"|
|6. Tap "On Demand Command" or "DVR Command" (whichever one is not working correctly)|
7. Select the correct button for accessing the services:
If you access On Demand/DVR by entering a channel number, tap the "Channel Number" listed at the top. Use the keypad to enter the correct channel number and tap "Update"—a green checkmark appears to indicate that Ray will use that command.
If you access On Demand/DVR by pressing a button on your remote, scroll through the list of buttons to find the one you use. You can test buttons by tapping the “Test” button to see which launches On Demand/DVR on your TV. When you find the correct button, tap on the name—a green checkmark appears to indicate that Ray will use that command.
Customize your Virtual Remotes
At the bottom of each of Ray's "virtual" remotes is a grid of touchscreen buttons that replicate those from the physical remote control.
The default set of buttons are Ray’s selection of the most commonly used ones for each device—so you won't initially see every single button from your old remote. But you can customize them to your needs by adding and removing buttons.
Here's a step-by-step guide:
1. Once you've got a "virtual" remote open, you'll initially see only part of the button grid—swipe up from the bottom of the remote screen to display the full grid.
Note: If the virtual remote displayed is not the one you wish to customize, here's how to switch to a different virtual remote.
2. At the bottom of the grid you'll see empty spaces for adding more buttons; tap the empty "+" space to open the list of available additional buttons for the device.
3. Tap the button you'd like to add; you'll return to the button grid, where you'll see that button added.
If you don't see your button here, you can teach Ray the button you need.
A few additional tips:
- To remove an existing button from the grid, tap and hold down on it until the button list appears. Tap the black "empty" button that's first in the list; you'll return to the button grid, where you'll see your selected button has been removed. Note that on some device remotes, certain buttons cannot be removed from the grid, because they are essential to the device's operation.
- To place a button in a specific spot on the grid: in step 2, hold down the button that is currently in the place that you'd like your new button. Then continue from step 3. Learn more about rearranging the buttons on the grid.
- You can reset the remote to it's default buttons by tapping "+" in the button list and then tapping the "Reset remote..." link
Adding Custom Shortcuts on the Home Screen
Ray is able to switch inputs on your TV and audio equipment for any device, even ones Ray doesn't yet support, for example: Playstation, Fire TV, Roku Stick and Chromecast. This is done by creating a shortcut that appears on your home screen as a new icon. Tapping this icon switches your TV and audio equipment.
Here's a step-by-step guide:
|1. On Ray's home screen, tap the Settings icon.|
|2. Tap on "Devices."|
|3. Tap on “Add Shortcut."|
|4. Enter the name of your shortcut. In our example, we’ll name it Chromecast.|
|5. Select the icon for your shortcut.|
6. Select the devices that are involved in this new shortcut.
Note: This screen is skipped if you do not have an A/V receiver or soundbar.
7. Select the TV input you want this shortcut to switch to.
8. Select the audio device input you want this shortcut to switch to.
Note: You will not see this screen if an audio device was not part of your shortcut.
|9. Tap to confirm the shortcut worked.|
|10. You’ll now see the shortcut on the home screen. Tapping on it will switch your TV and audio device to the inputs you set up.|
Changing Volume Control
Are some of your devices' volume controlled by the TV while others are controlled by your receiver? Is your sound coming out of the TV when it is supposed to be coming from the receiver? No worries! We can get to the bottom of this by checking on Ray's settings.
Here's the step-by-step guide:
|1. Tap the settings icon on your home screen.|
2. Tap the list item "Devices."
3. Select the device you are having trouble with.
4. Once on the device screen, take a quick look at the "Inputs used to watch" section. If you are using an audio device for volume, make sure it is NOT set to "not in use." Rather, select the input used or "default settings."
Continue scrolling down to the "Volume Control" section. Tap the device that is listed there.
5. This opens a screen with a list of all devices that can control volume. Select the correct one. Test your selection by using the physical buttons for mute, volume up and volume down on the side of Ray.